pg333's Privacy Policy

pg333 ("we", "our") is a safe and reliable online gaming platform in Bangladesh. We believe that personal privacy is the right of every player. This privacy policy ("Policy") explains what information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the pg333 website, mobile version, and all associated digital services. If you use pg333's services, you are automatically considered to have given consent under this policy. If you disagree with any terms of this policy, please refrain from using our services.

Our services are intended for users aged 21 and above only. Minors are not permitted to register an account, and we do not knowingly collect or store any information from minors.

pg333 collects the following types of information to operate, improve, and secure its services.

2.1 Information Provided Directly

Information you voluntarily provide when creating an account or logging in:

• Name and date of birth (for age verification)
• Mobile number and email address
• Preferred language and contact method
• Documents required for identity verification (where applicable)

2.2 Financial Transaction Information

Information required during deposits or withdrawals, such as bKash, Nagad, or Rocket account numbers (partial), transaction amounts and timestamps. We never store complete mobile banking PINs or passwords.

2.3 Automatically Collected Information

When you use our platform, the following information is automatically recorded:

• IP address and device type
• Browser type and version
• Page visit times, session length, and navigation patterns
• Session data collected via cookies and similar technologies

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and time spent on the platform. This information is used to implement responsible gaming policies and maintain account security.

pg333 uses collected information only for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Ensuring access to games, bonuses, tournaments, and other platform features.
• Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: Properly resolving your questions, complaints, or requests.
• Security & Fraud Prevention: Detecting unauthorized access, fraud, and suspicious activity.
• Responsible Gaming: Monitoring your gaming behavior to identify harmful patterns and provide timely support.
• Platform Improvement: Analyzing user experience to improve service quality.
• Communications: Sending important updates, security alerts, and account-related notifications.

We do not sell, rent, or exchange your information to third parties. Any sharing of information with third parties is done only when strictly necessary for operating the services, and those parties are bound by the same standard of privacy protection.

The pg333 website uses cookies and similar technologies that improve your browsing experience and keep the platform functioning correctly.

4.1 Essential Cookies

These cookies are essential for the basic operation of the website — such as maintaining your login session, security verification, and saving your language preference. Without them, the site will not function properly.

4.2 Functional Cookies

These cookies are used to remember your platform preferences (such as language settings and game display options).

4.3 Analytics Cookies

Anonymous analytics data is collected to monitor and improve platform performance. This information is not personally identifiable.

You can disable non-essential cookies by changing your browser settings. However, please note that this may limit some features of the platform.

pg333 adopts internationally recognized technical and organizational measures to protect your information. Our key security measures are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected via SSL encryption.
• Secure Data Storage: Stored information is kept in encrypted databases and protected from unauthorized access.
• Access Controls: Only authorized personnel can view your information, and only when there is a specific need.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Additional verification steps are taken if suspicious activity is detected on an account.

While we are committed to ensuring the highest level of security, no method on the internet can guarantee complete security. We are always prepared to address any security issues promptly.

pg333 may share your information with third parties only in the following limited circumstances:

6.1 Payment Processors

Financial information necessary to complete deposits and withdrawals via bKash, Nagad, and Rocket is shared with the relevant payment service providers. This information is essential for completing transactions.

6.2 Game Software Providers

Technical information related to game operations may be exchanged with specific game providers to ensure service quality. Personally identifiable information is kept to a minimum in this context.

6.3 Legal Obligations

We may be required to provide necessary information in response to lawful legal processes, court orders, or requests from government authorities.

6.4 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred. In such cases, the new operating entity will be obligated to provide equivalent protection as outlined in this privacy policy.

As a user of the pg333 platform, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If your account contains incorrect or incomplete information, you may request a correction.
• Right to Deletion: In certain circumstances, you may request that your information be deleted; however, this may be limited in cases of legal obligations or active disputes.
• Right to Restrict Processing: You may request that your information be used in a limited way for specific purposes.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications or specific data uses at any time.
• Right to Complain: If you are not satisfied with how we handle your information, you have the right to file a complaint with the relevant authority.

To exercise any of the above rights, please contact our support team. We will process all reasonable requests promptly.

pg333 retains your information only for as long as necessary. The general policy is:

• Active Accounts: Information is retained for the entire duration the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
• Financial Records: Transaction records may be retained for an extended period as required by law.
• Anonymous Analytics Data: Analytics data with personal identifiers removed may be used indefinitely.

Once the retention period has ended, your personal information is securely deleted or anonymized.

pg333's services are for users aged 21 and above only. We do not knowingly collect, store, or process any information from minors.

An age verification process is in place during account registration. Our responsible gaming team also monitors user age-related matters.

If you believe that a minor's information is held by us, please notify us immediately. We will take steps to delete that information promptly.

This privacy policy may be updated from time to time due to technological changes, legal updates, or service developments. Before any significant change takes effect, we will:

• Display a notice in a prominent location on the website;
• Notify you through your registered contact method where necessary;
• Update the "Last Updated" date at the top of this page.

Continuing to use pg333's services after changes are made will be considered as acceptance of the revised policy. We recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

We treat every privacy-related request with care and aim to respond as quickly as possible.